Frequently Asked Questions

Yes, we provide comprehensive aftersales services for our international customers. We already have companies in Europe (Vienna, Austria) to cover the local services. Our services include:
Technical Support: Remote assistance through email, video calls, or phone.
Spare Parts: We offer a supply of spare parts for maintenance and repairs, and in some area (Europe and Southeast Asia), we have local affiliates for easier access to parts.
Warranty: All of our products come with a 2-10 year warranty covering manufacturing defects. This warranty is valid internationally.
On-Site Support: In some cases, we may arrange for a local service provider or technician to assist with installation, troubleshooting, or maintenance.

Our standard manufacturing lead time is typically 4 to 6 weeks for standard orders. Customized orders or large volumes may require 8 to 12 weeks. After receiving the order details and confirmation, we will provide a more accurate lead time based on production schedules and customization requirements.

Yes, we offer expedited manufacturing and shipping services for urgent orders. Please contact us directly with your requirements, and we will assess if we can meet your timeline. Expedited services may incur additional charges, depending on the urgency and specific needs of the order.

Our standard shipping terms are FOB (Free On Board) at the manufacturing port, meaning that the buyer is responsible for the shipping cost from our facility to the destination port. Additional fees such as customs, duties, and insurance are the buyer's responsibility unless otherwise agreed.
We also offer CIF (Cost, Insurance, and Freight) terms upon request, where we take care of shipping and insurance until the goods reach the destination port.

Our standard payment terms are 30% deposit upon order confirmation, with the remaining 70% balance due before shipment. We accept payments through bank transfer and letter of credit (L/C). For large or customized orders, we may require a higher deposit.

Once your order has been shipped, we will provide you with a tracking number and the carrier's contact information. You can use the tracking number to monitor the shipment's progress online. We also keep you updated on the status of your order, including any delays or issues that may arise during transit.

Yes, we have our own affilicates in Europe and Southeast Asia now, and we partner with authorized distributors and service providers in Africa and America. These affiliates and partners are trained to offer aftersales support, including repairs, installation, and technical assistance. Please contact us, and we will direct you to the nearest service provider in your region.

If the product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or repair as per the warranty terms. For damaged goods, we may ask for photos of the damage and shipping documents. In case of defects, we may request a diagnostic report or pictures to assess the issue.

Returns and exchanges are generally not accepted for customized products unless they are defective or damaged during transit. For standard products, returns are accepted within 30 days of receipt, provided the product is in new, unused condition and in its original packaging. Return shipping costs are the responsibility of the buyer, unless the product is defective.

Yes, we offer samples for most products. You can place an order for a sample to evaluate the quality, performance, and fit for your needs. Please contact us for sample availability, pricing, and shipping details.

Yes, we can provide the necessary documentation, such as product certificates, invoices, packing lists, and certificates of origin, to facilitate customs clearance and regulatory compliance in your country.

In addition to the product and shipping costs, international orders may incur additional fees such as:
Customs Duties and Taxes: Depending on the destination country’s import regulations.
Insurance: Optional insurance to cover the goods in transit.
Handling Fees: Fees for packaging and special handling, if applicable.
We recommend checking with your local customs office to understand any additional fees or taxes that may apply.

You can reach our support team via email, phone, or through instant chating tools (wechat, whatsapp). For urgent inquiries, please contact us directly via phone for a quicker response.

Yes, we have routine online Microgrid and BESS presentation, please contact our developer for the available online meetings.

Yes, we can make the project proposal, which includes the system design, technical parametes, working logics and basic economic and Financial analysis. The proposal is totally free of charge.

To schedule a factory visit, please contact our project developer. We recommend scheduling the visit at least two weeks in advance to allow us to arrange the necessary resources and ensure that the relevant personnel are available during your visit.

A microgrid is a localized, self-sustaining energy system that can operate independently or in coordination with the main grid. It typically consists of distributed energy resources like solar panels, wind turbines, batteries, and generators.

A microgrid operates by integrating multiple energy sources (solar, wind, storage, etc.) with a management system that controls energy generation, storage, and consumption. It can disconnect from the main grid during power outages or when it is more cost-effective to operate independently.

Reliability: Increases resilience by maintaining power during grid outages.
Energy Efficiency: Optimizes energy use by integrating renewable sources.
Cost Savings: Can reduce electricity bills by leveraging renewable energy and energy storage.
Sustainability: Reduces carbon footprint with the use of clean energy sources

Yes, one of the main features of a microgrid is its ability to operate off-grid. It can function independently by relying on its own energy sources (such as solar and batteries), providing power even when the main grid is down.

Energy Generation: Solar panels, wind turbines, or other renewable energy sources.
Energy Storage: Batteries or other energy storage systems for storing excess energy.
Control System: A smart controller that manages energy distribution, storage, and usage.
Load Management: Devices to regulate energy consumption and ensure stability.

Traditional grids are centralized and rely on large power plants and long transmission lines, while microgrids are decentralized, smaller-scale systems that can operate independently or in tandem with the larger grid.

Initial Investment: Microgrids can require a significant upfront cost for installation and integration.
Regulatory Issues: In some regions, microgrids face complex regulations or lack appropriate policies for integration with the grid.
Technical Complexity: Ensuring seamless integration between different energy sources, storage, and the control system can be challenging.

Batteries are crucial for storing excess energy generated by renewable sources (such as solar or wind). This stored energy can be used when generation is low, ensuring continuous power supply even when renewable resources are unavailable.

Yes, although the initial investment might be high, microgrids can lead to significant cost savings in the long term by reducing energy costs, improving efficiency, and providing backup power during outages, which minimizes the cost of downtime or power loss.

Yes, residential microgrids are becoming more common, particularly in areas with unreliable power grids or high energy costs. A residential microgrid can include solar panels, energy storage systems, and smart controllers to optimize energy use and provide backup power.

The lifespan of a microgrid system depends on the components used, but with regular maintenance, most systems can last 20-30 years. Batteries typically need to be replaced after 5-15 years depending on usage.

Yes, microgrids are designed with safety in mind. They are equipped with safety features such as circuit breakers, automatic shutdown systems, and monitoring tools to ensure safe operation under normal and emergency conditions.

Integration depends on the specific setup of your electrical system. A professional microgrid developer will assess your current grid, energy needs, and available resources before designing a custom microgrid solution that can be seamlessly integrated with your infrastructure.

Yes, microgrids are highly scalable. They can start small and expand as energy needs grow or as additional resources (like renewable energy generation or storage) become available.

Microgrids require regular maintenance of components such as solar panels, batteries, and control systems. Routine inspections, software updates, and performance testing ensure the system operates efficiently and reliably.

Yes, microgrids are particularly beneficial in remote or off-grid areas where connecting to the main electrical grid is expensive or impractical. They can be powered by renewable energy sources like solar or wind, making them ideal for such locations.

A microgrid controller manages and optimizes the energy flow within the microgrid. It ensures that energy is distributed efficiently, balances supply and demand, and coordinates the integration of various energy sources (solar, wind, storage, etc.).

Yes, one of the key benefits of a microgrid is its ability to operate independently during a grid outage. The system can disconnect from the main grid and continue providing power to its users, often using energy stored in batteries or locally generated power.

Energy in a microgrid is typically stored in battery energy storage systems (BESS). These batteries store excess energy generated during periods of high renewable output (e.g., sunny or windy days) for use when generation is low or during peak demand.

A microgrid can integrate various renewable energy sources, including:
Solar Power: Photovoltaic (PV) panels
Wind Power: Small wind turbines
Hydropower: In areas with access to flowing water
Biomass: Organic material converted to energy
Geothermal: Heat energy sourced from the Earth's interior

A smart grid is an upgraded version of the traditional electrical grid that uses advanced technology to improve the efficiency, reliability, and sustainability of electricity distribution. A microgrid, on the other hand, is a small, localized grid that can operate independently or in connection with the main grid, focusing on energy generation, storage, and consumption within a limited area.

Yes, microgrids can be grid-connected or off-grid. When connected to the main grid, a microgrid can exchange power with the grid, selling excess energy back or drawing power during periods of low generation. The ability to operate both in isolation and in connection with the grid is one of the key advantages of microgrids.

The space needed for a microgrid depends on the energy generation and storage capacity. For example, a solar-powered microgrid may require several acres of land for the panels, while a smaller system with energy storage might only require a small building or container.

Yes, microgrid systems are highly customizable. They can be tailored to meet the specific energy needs of residential, commercial, or industrial customers by adjusting the size, energy sources, storage, and control systems based on location, usage patterns, and goals.

Microgrids help enhance grid stability by acting as “smart” energy systems that balance supply and demand within localized regions. They reduce the burden on the main grid during peak demand periods and can provide backup power in emergencies, improving overall grid reliability and reducing the likelihood of blackouts.

Microgrids reduce reliance on fossil fuels by integrating renewable energy sources, leading to lower carbon emissions. They also help reduce energy losses in transmission and distribution, contributing to overall environmental sustainability.

Microgrids are ideal for integrating renewable energy because they can manage fluctuations in renewable generation. With energy storage and smart controls, a microgrid can balance the intermittent nature of renewable energy, like solar or wind, ensuring a reliable and continuous energy supply.

Microgrid systems come with Renepoly EMS monitoring tools and software that allow operators to track energy generation, consumption, storage levels, and overall system performance in real time. Renepoly EMS provide insights into energy efficiency, costs, and potential issues.

If the batteries run out of stored energy, the microgrid will either:
Switch back to the main grid (if connected) for additional power.
Use emergency generators (if available).
Shut down non-critical loads to conserve energy and prioritize essential functions.

Designing a microgrid solution involves several steps:
Site Assessment: Analyzing the energy needs of the facility, community, or region to determine the appropriate energy generation, storage, and backup solutions.
Component Selection: Choosing the right mix of renewable energy sources, storage technologies, and backup generators.
System Integration: Designing an integrated control system that optimizes energy generation, storage, and distribution.
Simulation and Testing: Simulating the system’s performance to ensure reliability, efficiency, and scalability.
Customization: Tailoring the microgrid to meet the specific needs of the customer, whether that’s for resilience, sustainability, or cost reduction.

The timeline for installing a microgrid depends on the size, complexity, and specific requirements of the system. On average, a microgrid installation can take anywhere from 6 months to 2 years, including planning, permitting, design, installation, and testing.

An Energy Management System (EMS) is a set of tools and technologies used to monitor, control, and optimize energy usage within a facility, organization, or industrial operation. EMS solutions are designed to improve energy efficiency, reduce operational costs, and ensure sustainability by providing real-time insights into energy consumption patterns and enabling smarter energy decision-making.

An EMS allows users to:
Monitor energy consumption across various equipment, processes, and facilities.
Analyze data to identify inefficiencies and opportunities for energy savings.
Control energy use in real time, adjusting processes and equipment to optimize energy consumption.
Report on energy performance, helping organizations track progress against energy-saving goals and sustainability targets.
Integrate renewable energy sources and manage energy storage solutions (e.g., batteries, solar).

Our Energy Management System includes the following key features:
Real-Time Monitoring: Track energy usage in real time across different systems and devices.
Data Analytics: Advanced analytics to identify inefficiencies, trends, and opportunities for improvement.
Smart Controls: Automated control of energy-intensive processes to reduce consumption during peak hours.
Reporting & Dashboards: Customizable reports and dashboards that provide actionable insights into energy performance.
Integration with IoT Devices: Seamless integration with sensors, meters, and other IoT devices to provide granular data on energy usage.
Predictive Maintenance: Proactive identification of equipment that may need maintenance or replacement, ensuring efficient operation.

EMS solutions are ideal for a wide range of industries, including:
Commercial Buildings: Improve energy efficiency, reduce costs, and achieve sustainability goals.
Industrial Facilities: Optimize energy use in manufacturing processes, reduce downtime, and improve operational efficiency.
Data Centers: Minimize energy consumption and costs in high-demand, energy-intensive environments.
Healthcare Facilities: Manage energy usage in hospitals, clinics, and healthcare campuses to ensure reliability and reduce energy waste.
Retail Chains: Monitor and control energy consumption across multiple stores or locations.

EMS reduces energy costs through:
Energy Optimization: By continuously monitoring energy consumption, an EMS identifies areas where energy use can be reduced, such as adjusting heating, cooling, lighting, or machinery use.
Peak Shaving: The system can control energy usage during peak demand periods, avoiding high energy rates or penalty charges from utilities.
Demand Response: EMS can participate in demand response programs, adjusting energy consumption in response to grid signals or utility pricing.
Behavioral Insights: Providing users with data-driven insights that encourage more efficient behavior and operations, leading to long-term cost savings.

Cost Savings: By reducing energy waste and optimizing usage, businesses can significantly lower their energy bills.
Sustainability: EMS helps businesses achieve sustainability goals by reducing carbon emissions and energy waste.
Operational Efficiency: Provides real-time data and control to improve the performance and lifespan of energy-consuming equipment.
Regulatory Compliance: EMS can assist in meeting regulatory requirements related to energy consumption, emissions, and sustainability.
Improved Decision-Making: Data analytics provide insights for better decision-making regarding energy procurement, consumption, and efficiency improvements.

Our EMS can be seamlessly integrated with a wide range of existing infrastructure, including:
Building Management Systems (BMS): Integration with existing BMS for HVAC, lighting, and other building systems.
Smart Meters & Sensors: Integration with energy meters, IoT sensors, and submeters for detailed monitoring of energy consumption.
Renewable Energy Systems: The EMS can be connected to solar panels, wind turbines, or energy storage systems to manage and optimize renewable energy use.
Energy Storage: Our system supports integration with battery storage solutions, optimizing energy usage and providing backup power during outages.
Third-Party Systems: We provide integration capabilities with other enterprise software systems (e.g., ERP, maintenance management) for holistic energy management.

We ensure the accuracy of energy data through: High-Quality Sensors: Our EMS integrates with state-of-the-art sensors and meters that provide accurate real-time data.
Calibration and Validation: Regular calibration of sensors and meters ensures that the data collected is reliable.
Data Validation Algorithms: Built-in algorithms help detect anomalies in data and verify its integrity to prevent inaccurate reporting.

Yes, our Energy Management System is highly customizable. We work with clients to tailor the system to their specific needs, whether it's optimizing energy usage in a single facility or across multiple locations. Custom features can include:
Custom reporting and dashboard design.
Integration with proprietary energy systems or devices.
Specific algorithms for energy-saving strategies tailored to your industry or processes.
Automation rules for controlling energy usage based on your unique operating hours and patterns.

The return on investment (ROI) for implementing an EMS typically ranges from 12 to 36 months, depending on the scale of the system and the energy-saving potential. Customers typically see immediate savings from:
Reduced energy consumption.
Lower utility bills due to optimized use of energy resources.
Participation in demand response programs.
Reduced maintenance costs due to predictive insights into equipment health.

Our Energy Management System is versatile and can be implemented across various industries, including:
Commercial: Offices, retail stores, hotels, and shopping malls.
Industrial: Manufacturing facilities, warehouses, and factories.
Energy & Utilities: Power plants, renewable energy facilities, and utilities.
Healthcare: Hospitals, clinics, and healthcare campuses.
Education: Schools, universities, and research facilities.

We provide comprehensive support after installation, including:
24/7 Technical Support: Access to our support team for troubleshooting and inquiries.
Training: On-site and remote training for your team to ensure they can make the most of the system.
Software Updates: Regular software updates to improve performance and add new features.
Maintenance Services: Scheduled maintenance and performance checks to ensure the system runs efficiently over time..

Our EMS pricing is typically based on:
System Size: The number of devices, meters, and sensors to be monitored.
Customization: Features such as custom reporting, integrations, or automation rules may impact the cost.
Subscription or License Fees: We offer both subscription-based pricing (annual or monthly) or one-time license fees, depending on the customer’s needs.
Installation & Support: Costs for initial installation, integration, and ongoing technical support.

The implementation timeline for an EMS depends on the size and complexity of the system. Typically, deployment can take anywhere from a few weeks for smaller systems to several months for large-scale or complex installations. This includes the time needed for design, integration, and user training.

Commercial & Industrial: Businesses can use EMS to reduce energy costs, improve energy resilience, and integrate renewable energy sources into their operations.
Off-Grid Locations: Remote or island communities can use EMS to create self-sustaining microgrids that are independent of the main utility grid.
Military & Critical Infrastructure: EMS helps ensure power continuity for military bases, hospitals, and other critical facilities that need reliable energy at all times.
Smart Cities: EMS is key to enabling sustainable and resilient energy systems for smart cities, integrating distributed energy resources and optimizing grid performance.

An LFP (Lithium Iron Phosphate) Battery Energy Storage System (BESS) is a type of energy storage solution that uses lithium iron phosphate as the cathode material in rechargeable batteries. These systems are used for storing electrical energy, optimizing renewable energy use, providing backup power, and enhancing energy security in residential, commercial, and industrial applications.

We manufacture a wide range of LFP BESS tailored for various applications, including:
Residential Systems: Compact solutions for storing solar energy and providing backup power.
Commercial Systems: Medium to large-scale storage systems for businesses, reducing energy costs and enhancing reliability.
Utility-Scale Systems: Large, scalable BESS solutions designed for grid support, renewable energy integration, and load balancing.

Safety: LFP batteries are one of the safest lithium-ion technologies, with lower risks of thermal runaway, fire, or explosion.
Long Lifespan: LFP batteries provide between 3,000 and 5,000 charge cycles, significantly outlasting other types of batteries.
Cost Efficiency: Compared to other lithium-ion chemistries, LFP batteries are more affordable while maintaining high performance.
Environmental Impact: LFP batteries contain no cobalt or nickel, making them more environmentally friendly and ethical to manufacture.

Yes, we offer customizable LFP Battery Energy Storage Systems. We work with clients to design solutions that meet specific requirements, such as:
Storage capacity (kWh)
Backup duration
Integration with renewable energy sources (solar, wind)
Load management and smart grid capabilities
Specialized enclosures for outdoor or harsh environments

LFP batteries have an impressive lifespan of 10 to 15 years, with up to 6,000 charge cycles, depending on usage patterns and maintenance. Their extended service life reduces the need for frequent replacements, making them a cost-effective solution in the long run.

We offer warranties on our LFP Battery Energy Storage Systems that range from 2 to 10 years, depending on the system size and specific customer requirements. The warranty covers performance degradation, battery faults, and defects in manufacturing, ensuring peace of mind for our clients.

Our LFP BESS solutions come with detailed installation guides and can be installed by certified technicians. We also provide professional installation supervision services for commercial and industrial clients. It generally includes:
Site assessment and system sizing support
Battery and inverter placement support
Electrical connections and system integration support
Commissioning and testing

Yes, our LFP BESS systems are fully compatible with renewable energy systems like solar and wind. They are designed to store excess energy generated during periods of high production and discharge when energy demand is high or renewable generation is low. This makes them ideal for maximizing the efficiency of solar and wind power.

We adhere to international quality standards and certifications (e.g., ISO, CE, UL) to ensure that all our products meet rigorous performance, safety, and reliability requirements. Our LFP BESS are equipped with:
Built-in safety features such as overcharge protection, temperature control, and short-circuit protection.
Advanced battery management systems (BMS) for real-time monitoring and performance optimization.
Compliance with industry standards for electrical safety and environmental performance.

We provide comprehensive after-sales support, including:
Technical support: Assistance with installation, operation, and troubleshooting.
Maintenance: Regular maintenance schedules to ensure the system operates efficiently over its lifespan.
Upgrades: Availability of firmware or software updates to enhance system performance.
Spare parts: Easy access to replacement parts and batteries for long-term service.

Our LFP Battery Energy Storage Systems meet industry-leading certifications, including:
UL 1973: Safety for batteries in stationary applications.
IEC 62133: International safety standard for batteries.
CE: Compliance with European Union safety, health, and environmental requirements.
ISO 9001: Quality management systems.

The Grid Connection Certification for battery inverters is a crucial process that ensures the inverter meets the technical standards required to operate safely and efficiently when connected to the electric grid.
The requirements for grid connection certification vary by region and country. Our products have the certifications for most of the countries in the world, plesae consult with our project developer for more details.

The cost of an LFP BESS depends on the storage capacity (kWh), the application (residential, commercial, or utility-scale), and any customization or additional features required. We offer flexible pricing options, including bulk orders and long-term contracts, to accommodate different budget sizes. Please contact us for a detailed quote based on your specific needs.

The installation time for LFP BESS can vary depending on the system size and complexity. For residential systems, installation can usually be completed within 1 to 2 days. For larger commercial or utility-scale systems, installation may take several weeks, including site assessments, electrical work, and system integration.

Yes, LFP BESS is ideal for off-grid applications. These systems can store energy generated from solar, wind, or other renewable sources and provide power during periods when the renewable generation is insufficient. Off-grid applications often include remote homes, agricultural operations, and emergency power systems.

LFP BESS requires minimal maintenance, but regular checks should be made to ensure:
Proper battery voltage levels and system status.
Cleanliness and ventilation of battery enclosures.
Firmware and software updates for optimal performance.
Battery cycle monitoring to optimize the lifespan of the system.