Designing a microgrid solution involves several steps:
Site Assessment: Analyzing the energy needs of the facility, community, or region to determine the appropriate energy generation, storage, and backup solutions.
Component Selection: Choosing the right mix of renewable energy sources, storage technologies, and backup generators.
System Integration: Designing an integrated control system that optimizes energy generation, storage, and distribution.
Simulation and Testing: Simulating the system's performance to ensure reliability, efficiency, and scalability.
Customization: Tailoring the microgrid to meet the specific needs of the customer, whether that's for resilience, sustainability, or cost reduction.

Yes, we provide comprehensive aftersales services for our international customers. We already have companies in Europe (Vienna, Austria) to cover the local services.
Our services include:
Technical Support: Remote assistance through email, video calls, or phone.
Spare Parts: We offer a supply of spare parts for maintenance and repairs, and in some area (Europe and Southeast Asia), we have local affiliates for easier access to parts.
Warranty: All of our products come with a 2-10 year warranty covering manufacturing defects. This warranty is valid internationally.
On-Site Support: In some cases, we may arrange for a local service provider or technician to assist with installation, troubleshooting, or maintenance.

Our standard manufacturing lead time is typically 4 to 6 weeks for standard orders. Customized orders or large volumes may require 8 to 12 weeks. After receiving the order details and confirmation, we will provide a more accurate lead time based on production schedules and customization requirements.